FREQUENTLY ASKED QUESTIONS:
Why Maid 4 Utah?
Maid 4 Utah was started based on the lack of quality, safety, availability, high pricing, and traveling fees we experienced with other cleaning companies when seeking cleaning services for our own homes. We offer competitive pricing and no traveling fees while getting the best quality around. Our experience comes from being moms to little kids & teens. Enough said, right? ;) So we know what you expect. And because it’s in our nature, if we see something that needs a little TLC, we will always go the extra mile and will leave your area like it was our own with no extra charge to you. We like to offer a smaller range of availability times so that you can expect us closest to the time you book as possible. We understand that giving a “we’ll be there between 9-12” time frame to customers is so unreasonable. You have things to do, babies and toddlers are on strict schedules and are very unpredictable, so picking a time you know will work with your schedule and having your cleaners get there within the hour is unmatched compared to other companies! Because we are in your home and amongst your belongings we require a background check on every employee before they are hired, verify that they are eligible to work in the U.S.
How do I sign up for a cleaning?
There are a few different ways! You can book online and pay online by clicking here! You may also contact us by phone, email or text! You can find that information here. Once you have paid for your cleaning, you will see a link to schedule a day & time. You only need to pick the day and time for your first cleaning. Any recurring services will be scheduled automatically from your first cleaning date. If you need to reschedule a day and time after you will have that option in your confirmation email.
How often do you provide cleaning services?
We offer one time cleaning, weekly, every 2 weeks, and every 4 weeks!
How do I discontinue my services?
On your invoice and/or receipts you receive after each charge there is an option to reschedule or cancel your services. There is no charge to cancel a cleaning or discontinue services as long as its done 24 hours in advance!
Is there a cancellation fee?
If you cancel 24 hours or more in advance, no. If you cancel anything less than 24 hours in advance, yes, there is a 50% service charge. This means we will charge 50% of the price you would have been charged for your upcoming cleaning service. This fee is non-negotiable under any circumstance.
Do you offer gift cards? And can I gift one of my cleanings to someone?
Yes, we offer gift cards! Please contact us to receive an e-gift card! If you would like to gift one of your cleanings to someone, you may do so as long as you contact us 24 hours in advance with the cleaning address and the cleaning is paid for in advance.
Should my home be picked up before cleaning?
We ask that the floors be picked up, but it is not required. If there are things around the home that needs to be picked up, we will either try to find where it goes if obvious, or put it into a pile up off the floor.
Do I stay home or leave when there is a cleaning?
Most of our clients will leave during a cleaning, but it is not required. Most clients will leave us a key, garage code, etc. to have access to cleaning while they are gone. If you are to stay home during a cleaning, we ask that you or anyone at home try and stay clear of the area we are cleaning.
Where & how do I pay for my cleaning?
You can book and pay online when booking your cleaning here. We also take bookings and payments over the phone or by venmo @maid4utah. Your information is private & protected. We do suggest paying online if using a recurring service. Your card will automatically be billed before your cleaning service, making it easier on you!
I have a pet. Is that a problem?
Not at all. Pets are free to roam around while we clean. If you do have a pet that is aggressive, over-curious or hyper, we do ask that you put them away while we clean.
Am I supposed to tip?
Tipping is not required nor expected. However if you would like to tip, you can online when booking or by leaving cash the day we come.
What if my cleaning falls on a holiday?
If your cleaning falls on a holiday, you can expect us the next business day at the same time. We will also let our clients know of any other days we are closed. In those cases, you can expect us our next business day as well.
Do I need to provide the cleaning supplies?
No. We provide everything. We do use your vacuum if you have one available to prevent from spreading any bacteria from another persons home. However, everything we use for your cleaning is safe and effective and is either discarded or sanitized before and after every cleaning. If you would like to know specifics of what we use, feel free to contact us!
What if I am unsatisfied?
We have a 100% satisfaction guarantee! If you are unsatisfied with any cleaning done in your home that you requested, please contact us. We will be happy to come back and fix anything needed at no extra charge or your money back!
Why do I have to keep my card on file for a one time cleaning?
We require cards on file for every cleaning. For one time cleanings we require a card on file if a cancellation is made after 24 hours notice.
Why is there a First Time Deep Cleaning charge?
When going into a home that has not been professionally clean ever, in a long time, or by Maid 4 Utah there typically is a lot of deep cleaning to be done. The first clean is always the messiest and takes more time than a typical cleaning.
What’s included in each type of cleaning?
We offer Basic Cleaning, Add On Services, Move In/Out Cleaning. You can find more detailed information about each here.
Where do you provide services? And is there a travel fee?
We provide services to all of Utah & Salt Lake County. There is absolutely NO travel fees that most cleaning companies charge.
What are your hours of operation?
You can find our hours of operation here.
I booked my cleaning at a specific time. Is that the time you will arrive?
We always come within the hour that you booked. Some cleanings take longer than others which is why we ask for an hour timeframe. For example: If you book your cleaning at 1:30 pm, we would show up between 1:00 & 2:00. If you book your cleaning for 10:00 am, you can expect us between 9:30 & 10:30 am. If you need us to be at your cleaning at an exact time, please contact us. You will always receive a text, call or email (whichever contact preference you selected) to let you know when we are on our way. Typically 30 minutes before arrival time.
How long will my area take to clean?
We like to get your cleaning done as quick as possible while meeting your expectations. Times on cleaning varies at each place. You can expect us anywhere from 1-2 hours for basic cleaning. We will always text or email you when we are on our way and when we leave so you can prepare accordingly.
What is your pricing for businesses and properties?
I paid for my cleaning. Now how do I schedule a day & time?
Once you have filled out the form and paid, a link show up on the next screen for you to go and schedule your date and time.
Do you offer any type of discounts?
Outside of our 20% off weekly, 15% off 2 week and 10% off 4 week cleaning discounts we offer occasional discounts throughout the year. Be sure to follow us on social media and sign up for our emails at the pop-up to receive updates on discounts, promotions and giveaways we offer.